1. How does your agency develop support plans for residents?
2. How are residents and families involved in decisions about supports?
3. In what ways are residents prepared for their support planning meetings?
4. Who decides when people need to be brought together for support planning meetings?
5. How does your agency support residents to work on their personal goals?
6. Describe some of the typical goals on which current residents are working. Who was most influential in developing these goals?
7. How often are support plans reviewed with residents and family members?
8. How are residents and family members involved in judging the quality of supports your agency provides?
9. What happens when a family member or resident decides that the supports your agency is providing are not satisfactory?
10. Who decides when it is no longer necessary for a resident to continue working on a goal that is part of their support plan?
11. How would your agency support my family member to continue to take part in community activities in which he or she is currently engaging? (Name several activities in which your family member currently enjoys taking part.)
12. How would your agency support my family member to become involved in new community activities? (Name several activities in which your family member would like to take part but is not currently engaging.)

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