Agency Staffing

  1. What characteristics do you look for when you hire new staff?
  2. Does your agency use live-in staff, shift staff, or some combination of the two approaches?
  3. What is your annual turnover rate for both supervisory and direct service staff?
  4. If the agency uses live-in staff, what are the daily responsibilities of these individuals?
  5. How many of your direct service staff have been with the agency more than one year? More than three years?
  6. How many different staff persons will provide my family member with support over a typical week?
  7. To what extent do you use temporary staffing agencies?
  8. How many hours a week does a typical staff person work?
  9. How often are staff asked to work overtime?
  10. How many staff usually work at different times of day and on weekends?
  11. What are the qualifications of staff working at this home?
  12. What is the average length of employment for direct service and supervisory staff?

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